Canto Professional Services
Taking Canto Cumulus from “out of this box” to “out of this world” is what Canto Professional Services (CPS) is all about. Serving as your personal, trusted advisors, CPS personnel offer the advice, guidance, support and experience that ensure your Canto Cumulus system and related business processes are always operating at peak efficiency.
Services Start Now
The sooner your relationship with Canto Professional Services (CPS) begins, the more beneficial it becomes for you now and in the long run. Your relationship with CPS ensures you have ready access to experienced digital asset management professionals who listen to your needs, know your systems and understand your goals—and who always ensure the three are properly aligned.
Business Process Services
Enterprise software must properly conform to business processes in place at your organization. To ensure your Cumulus digital asset management system is perfectly tuned to fit your needs, Canto Professional Services offers an array of services that come before, and go beyond software concerns.
Consulting and Needs Assessment
Before you choose any enterprise software, it’s important to fully understand your needs so that you can feel confident that the software and hardware investments you make will enabled you to achieve your goals. Your CSP consultant will guide you through an analysis of your current business processes so that you can collectively devise a plan that’s efficient, realistic and tailored to help you reach your goals within your budget and timeline.
Goal: Fully understanding your organization’s needs and goals, so you can get exactly the system you need and expect.
Project Management
Once your plan is in place, Canto Professional Services manages the entire project so you can continue to focus on your business. From coordinating external resources, like hardware vendors and other software providers, to keeping your internal teams organized and focused, CPS knows what needs to be done to keep your project on scheduled and within budget.
Goal: Ensuring your DAM initiative remains on track, so you can focus on your business.
Change Management
Once your system is ready for deployment, it’s vital that your organization be educated on the benefits of the system, and how it should be used. Change management is often the most important (and ignored) aspect of the introduction of any enterprise business system. Canto Professional Services will develop, schedule and deliver any informational, educational or motivational materials necessary to secure buy-in so that your DAM initiative is successful. CPS will also provide follow-up support to fine-tune the skills and understanding of your organization.
Goal: Informing, educating and evangelizing your DAM system to your organization, so that your ROI is swift and massive.
Technical Services
In addition to services that help ensure your DAM initiative fits your business processes, Canto Professional Services provides all the technical services you’ll ever need.
Installation
By the time your system needs to be installed, you’ll know that CPS fully understands your goals and the computing environment in which the system will reside. Working in sync with your IT teams and other software vendors involved, CPS will have your Cumulus system installed in no time—reliably, efficiently and in accordance with all manufacturer recommendations.
Goal: Up and running in the shortest time possible.
Configuration
System configuration will be efficient, resulting in exactly the system you expect, because you and your CSP team know exactly what needs to be done. No time or money is wasted, and system tweaks can be handled at any time—even remotely while your system is live. User interfaces will be easy to use, layouts will be modified to suit your brand, and access permissions will be set to achieve a perfect balance between system security and usability.
Goal: A DAM system that suits your organization’s workflows, and reflects your brand to the world.
Custom Development
When configuration alone isn’t enough to provide that special functionality you need, Canto Professional Services developers will create and deliver any customization you need. Using the very same API used by Canto Engineering, CPS can provide custom user interface elements, interfaces to virtually any enterprise business system, advanced asset processing and handling, and more. As with configuration, custom work can be done remotely, at any time, so you don’t need to take your system down for prolonged periods.
Goal: The final bridge of functionality between what can be configured and exactly what you need.
“Concierge” Technical Support
Though expert technical support is available to all Canto customers, Canto Professional Services customers have the added advantage of concierge-like support within Canto. Your system is already known, and your relationships are already built. What’s more, your CSP team has direct access to Canto Engineering, so virtually any problem can be addressed quickly. There’s no better way to ensure your users can always remain productive.
Goal: Address and resolve any system problem in the shortest time possible.
Training
Whether on-site or remote, expert training from Canto Professional Services ensures your users know how to use your DAM system, and that they can better take advantage of the capabilities it offers. But most importantly, they’ll understand how your workflows need to work in order for you to achieve the digital asset management control you need. Training options include individual and classroom sessions, webinars, videos and printed materials.
Goal: An informed user base that knows how to leverage your systems to meet your goals.
