Position: Account Manager

Location: San Francisco

 

Canto empowers marketers to spend more time doing what they love – building great brands. With our elegant, intuitive digital asset management platform, marketing & creative teams increase asset velocity and ensure their colleagues across the organization have access to the right content on-demand, every time. Canto’s corporate headquarters is in San Francisco, with offices in Berlin and Frankfurt, Germany.

Responsibilities:

  • Cultivate positive, lasting relationships with your assigned Canto customers
  • Act as the account quarterback to ensure the client gets the support they need to be successful with Canto’s software
  • Oversee new customer onboarding from kickoff through completion
  • Complete quarterly account reviews, health checks and provide ongoing support
  • Meet and exceed all Canto subscription renewal goals and mitigate churn risks
  • Create upsell & cross-sell opportunities by earning cross-departmental referrals
  • Partner with sales, customer support & product teams as needed to support your customers

Requirements:

  • 1-2 years experience managing renewals and upsells with a territory of customer accounts of +$1MM ARR
  • Prior experience negotiating and processing renewal agreements
  • History of developing positive customer relationships
  • Clear & effective communicator
  • Strong organizational skills
  • Desire to work in a fast-paced startup environment

What we offer:

  • Startup environment within a stable, industry-leading company
  • Competitive salary, commission structure & equity
  • 401(k), Health & Dental benefits
  • Generous Health & Wellness program
  • Modern office located in downtown San Francisco, near BART and CalTrain
  • Regular team outings & events
  • Weekly catered lunches
  • Vacation and sick time pay

Canto is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability,

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