Position: Customer Onboarding Specialist

Location: San Francisco

 

Canto empowers marketers to spend more time doing what they love – building great brands. With our elegant, intuitive digital asset management platform, marketing & creative teams increase asset velocity and ensure their colleagues across the organization have access to the right content on-demand, every time. Canto’s corporate headquarters is in San Francisco, with offices in Berlin and Frankfurt, Germany.

Responsibilities:

Great onboarding is critical to helping our customers realize their goals and establishing lasting customer relationships. As a Customer Onboarding Specialist at Canto, you’ll partner with our customers to drive product adoption and utilization.

  • Review and understand the client’s goals and criteria for measuring success in both implementation and adoption of Canto’s services
  • Partner with the customer to confirm and execute on an implementation plan
  • Provide onboarding and training support to all new customers aligned with the implementation plan
  • Work closely with the account manager to ensure a high-quality onboarding experience
  • Partner with Canto technical support as needed on the client’s behalf
  • Meet and exceed all onboarding objectives and goals

Requirements:

  • 1 year of previous customer service experience, preferably SaaS
  • Proven ability to quickly learn and adopt new technologies
  • Clear, concise and effective communicator capable of teaching others
  • Strong organization skills for managing concurrent, multi-process onboarding projects

What we offer:

  • Startup environment within a stable, industry-leading company
  • Competitive salary, commission structure & equity
  • 401(k), Health & Dental benefits
  • Generous Health & Wellness program
  • Modern office located in downtown San Francisco, near BART and CalTrain
  • Regular team outings & events
  • Weekly catered lunches
  • Vacation and sick time pay

Canto is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability,

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