[{"data":1,"prerenderedAt":74},["ShallowReactive",2],{"i-material-symbols:language":3,"i-material-symbols:person":8,"i-mdi:instagram":10,"i-mdi:youtube":12,"i-ri:linkedin-fill":14,"i-ri:twitter-x-line":16,"i-ri:facebook-fill":18,"post-5-ways-to-virtually-connect-with-customers":20,"i-material-symbols:person-outline":68,"i-material-symbols:calendar-month":70,"i-mdi:schedule":72},{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":7},0,24,false,"\u003Cpath fill=\"currentColor\" d=\"M8.125 21.213q-1.825-.788-3.187-2.15t-2.15-3.188T2 11.988t.788-3.875t2.15-3.175t3.187-2.15T12.013 2t3.875.788t3.175 2.15t2.15 3.175t.787 3.875t-.787 3.887t-2.15 3.188t-3.175 2.15t-3.875.787t-3.888-.787M12 19.95q.65-.9 1.125-1.875T13.9 16h-3.8q.3 1.1.775 2.075T12 19.95m-2.6-.4q-.45-.825-.787-1.713T8.05 16H5.1q.725 1.25 1.813 2.175T9.4 19.55m5.2 0q1.4-.45 2.488-1.375T18.9 16h-2.95q-.225.95-.562 1.838T14.6 19.55M4.25 14h3.4q-.075-.5-.112-.987T7.5 12t.038-1.012T7.65 10h-3.4q-.125.5-.187.988T4 12t.063 1.013t.187.987m5.4 0h4.7q.075-.5.113-.987T14.5 12t-.038-1.012T14.35 10h-4.7q-.075.5-.112.988T9.5 12t.038 1.013t.112.987m6.7 0h3.4q.125-.5.188-.987T20 12t-.062-1.012T19.75 10h-3.4q.075.5.113.988T16.5 12t-.038 1.013t-.112.987m-.4-6h2.95q-.725-1.25-1.812-2.175T14.6 4.45q.45.825.788 1.713T15.95 8M10.1 8h3.8q-.3-1.1-.775-2.075T12 4.05q-.65.9-1.125 1.875T10.1 8m-5 0h2.95q.225-.95.563-1.838T9.4 4.45Q8 4.9 6.912 5.825T5.1 8\"\u002F>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":9},"\u003Cpath fill=\"currentColor\" d=\"M9.175 10.825Q8 9.65 8 8t1.175-2.825T12 4t2.825 1.175T16 8t-1.175 2.825T12 12t-2.825-1.175M4 20v-2.8q0-.85.438-1.562T5.6 14.55q1.55-.775 3.15-1.162T12 13t3.25.388t3.15 1.162q.725.375 1.163 1.088T20 17.2V20z\"\u002F>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":11},"\u003Cpath fill=\"currentColor\" d=\"M7.8 2h8.4C19.4 2 22 4.6 22 7.8v8.4a5.8 5.8 0 0 1-5.8 5.8H7.8C4.6 22 2 19.4 2 16.2V7.8A5.8 5.8 0 0 1 7.8 2m-.2 2A3.6 3.6 0 0 0 4 7.6v8.8C4 18.39 5.61 20 7.6 20h8.8a3.6 3.6 0 0 0 3.6-3.6V7.6C20 5.61 18.39 4 16.4 4zm9.65 1.5a1.25 1.25 0 0 1 1.25 1.25A1.25 1.25 0 0 1 17.25 8A1.25 1.25 0 0 1 16 6.75a1.25 1.25 0 0 1 1.25-1.25M12 7a5 5 0 0 1 5 5a5 5 0 0 1-5 5a5 5 0 0 1-5-5a5 5 0 0 1 5-5m0 2a3 3 0 0 0-3 3a3 3 0 0 0 3 3a3 3 0 0 0 3-3a3 3 0 0 0-3-3\"\u002F>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":13},"\u003Cpath fill=\"currentColor\" d=\"m10 15l5.19-3L10 9zm11.56-7.83c.13.47.22 1.1.28 1.9c.07.8.1 1.49.1 2.09L22 12c0 2.19-.16 3.8-.44 4.83c-.25.9-.83 1.48-1.73 1.73c-.47.13-1.33.22-2.65.28c-1.3.07-2.49.1-3.59.1L12 19c-4.19 0-6.8-.16-7.83-.44c-.9-.25-1.48-.83-1.73-1.73c-.13-.47-.22-1.1-.28-1.9c-.07-.8-.1-1.49-.1-2.09L2 12c0-2.19.16-3.8.44-4.83c.25-.9.83-1.48 1.73-1.73c.47-.13 1.33-.22 2.65-.28c1.3-.07 2.49-.1 3.59-.1L12 5c4.19 0 6.8.16 7.83.44c.9.25 1.48.83 1.73 1.73\"\u002F>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":15},"\u003Cpath fill=\"currentColor\" d=\"M6.94 5a2 2 0 1 1-4-.002a2 2 0 0 1 4 .002M7 8.48H3V21h4zm6.32 0H9.34V21h3.94v-6.57c0-3.66 4.77-4 4.77 0V21H22v-7.93c0-6.17-7.06-5.94-8.72-2.91z\"\u002F>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":17},"\u003Cpath fill=\"currentColor\" d=\"M10.488 14.651L15.25 21h7l-7.858-10.478L20.93 3h-2.65l-5.117 5.886L8.75 3h-7l7.51 10.015L2.32 21h2.65zM16.25 19L5.75 5h2l10.5 14z\"\u002F>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":19},"\u003Cpath fill=\"currentColor\" d=\"M14 13.5h2.5l1-4H14v-2c0-1.03 0-2 2-2h1.5V2.14c-.326-.043-1.557-.14-2.857-.14C11.928 2 10 3.657 10 6.7v2.8H7v4h3V22h4z\"\u002F>",{"postType":21,"id":22,"author":23,"date":26,"modified":27,"title":28,"slug":29,"seoTitle":28,"seoDescription":30,"excerpt":31,"trimmedExcerpt":32,"content":33,"readingTime":34,"featuredImage":35,"postCategory":41,"relatedPosts":46},"post",46055,{"id":24,"name":25},"author-0301142015","Canto","2020-06-24T13:10:27","2026-05-01T14:51:57","5 ways to (virtually) connect with customers","5-ways-to-virtually-connect-with-customers","Connecting with customers is key, especially during times of uncertainty. Here are five strategies you can implement today.","Building strong customer relationships is essential — especially during times of uncertainty. To foster trust and loyalty, it helps to understand their stories, actively seek feedback, and personalize your communication so every customer feels valued as a person, not just an account. Paired with the immediacy of video calls and the community built through virtual […]","Building strong customer relationships is essential — especially during times of uncertainty. To foster trust and loyalty, it helps to...","\u003Cp class=\"wp-block-paragraph\">Building strong customer relationships is essential — especially during times of uncertainty. To foster trust and loyalty, it helps to understand their stories, actively seek feedback, and personalize your communication so every customer feels valued as a person, not just an account. Paired with the immediacy of video calls and the community built through virtual events, these five strategies can help you strengthen your B2B relationships from anywhere.\u003C\u002Fp>\u003Ch2 class=\"wp-block-heading\" id=\"toc-1--1-learn-their-stories\">1. Learn their stories\u003C\u002Fh2>\u003Cp class=\"wp-block-paragraph\">Every team has a different story – listen to it! You’ll have better insight into how they interact with your product day-to-day and how it has changed the way they work. Knowing the whole story equips you to better support customers. And if you have \u003Ca href=\"\u002Fcustomers\u002F\">great customers\u003C\u002Fa> like we do, there might even be a chance to showcase their successes!\u003C\u002Fp>\u003Ch2 class=\"wp-block-heading\" id=\"toc-2--2-ask-for-feedback\">2. Ask for feedback\u003C\u002Fh2>\u003Cp class=\"wp-block-paragraph\">Some customers won’t give feedback until they’re asked, so make sure to ask on a regular basis. This opens a line of communication and helps them feel comfortable sharing their thoughts. Feedback can be gathered through account managers, customer service specialists or even third-party review websites.\u003C\u002Fp>\u003Cfigure class=\"wp-block-image aligncenter\">\u003Cimg loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"\u002Fcdn\u002Fen\u002F2020\u002F06\u002F19191615\u002Fwoman-worker-office-1024x683.jpg\" alt=\"Woman sitting at a desk, working on a computer.\" class=\"wp-image-46064\" srcset=\"\u002Fcdn\u002Fen\u002F2020\u002F06\u002F19191615\u002Fwoman-worker-office-1024x683.jpg 1024w, \u002Fcdn\u002Fen\u002F2020\u002F06\u002F19191615\u002Fwoman-worker-office-450x300.jpg 450w, \u002Fcdn\u002Fen\u002F2020\u002F06\u002F19191615\u002Fwoman-worker-office-768x512.jpg 768w, \u002Fcdn\u002Fen\u002F2020\u002F06\u002F19191615\u002Fwoman-worker-office-1536x1024.jpg 1536w, \u002Fcdn\u002Fen\u002F2020\u002F06\u002F19191615\u002Fwoman-worker-office-2048x1365.jpg 2048w\" \u002F>\u003C\u002Ffigure>\u003Ch2 class=\"wp-block-heading\" id=\"toc-3--3-personalize-communication\">3. Personalize communication\u003C\u002Fh2>\u003Cp class=\"wp-block-paragraph\">Caring about each customer as a person – and not as an account – is necessary to connect. Life exists outside of work! Over time you’ll find that “How are you?” has morphed into “How was your birthday last weekend?” We need to do our jobs efficiently, but there is always time to make a human connection.\u003C\u002Fp>\u003Ch2 class=\"wp-block-heading\" id=\"toc-4--4-use-video\">4. Use video\u003C\u002Fh2>\u003Cp class=\"wp-block-paragraph\">While nothing beats face-to-face contact, video communication is the next best thing! When talking with customers, unless a screen share is crucial, the video should be on. This allows for a more personal connection and leaves little room for misunderstanding. There are even backgrounds to make it look like your WFH setup is on the beach or in front of an impressive bookcase!\u003C\u002Fp>\u003Ch2 class=\"wp-block-heading\" id=\"toc-5--5-host-virtual-events\">5. Host virtual events\u003C\u002Fh2>\u003Ccto-video-player vid=\"3BLZHC3bmkw\" platform=\"youtube\">\u003C\u002Fcto-video-player>\u003Cp class=\"wp-block-paragraph\">Events show that your company appreciates the work and interests of its customers. The Canto team hosts a series of (now) virtual events called Canto Connect. These give our customers a unique space to discuss \u003Ca href=\"\u002Fdigital-asset-management\u002F"\">digital asset management\u003C\u002Fa>, industry trends, goals and wins. Canto Connect events are also prime networking opportunities!\u003C\u002Fp>\u003Cp class=\"wp-block-paragraph\">Building customer connection takes time, but if you put in the work, you’ll see relationships flourish!\u003C\u002Fp>",2,{"url":36,"url_md":37,"alt":38,"height":39,"width":40},"https:\u002F\u002Fwww.canto.com\u002Fcdn\u002Fen\u002F2020\u002F04\u002F19192038\u002Fcanto-remote-work-customers.jpg","https:\u002F\u002Fwww.canto.com\u002Fcdn\u002Fen\u002F2020\u002F04\u002F19192038\u002Fcanto-remote-work-customers-450x300.jpg","Woman sitting at a desk, working on a computer.",683,1024,[42],{"id":43,"slug":43,"title":44,"path":45},"industry-insights","Industry insights","\u002Fpost-category\u002Findustry-insights\u002F",[47,54,61],{"featuredImage":48,"postId":49,"slug":50,"title":51,"description":52,"path":53},"https:\u002F\u002Fwww.canto.com\u002Fcdn\u002Fen\u002F2019\u002F05\u002F19195203\u002Fdata-storage-solutions-2-450x194.jpg",25847,"data-storage-solutions","Data storage solutions: 3 best options","A data storage solution provides your team with the room they need to get the work done. Learn more about three viable options here.","\u002Fblog\u002Fdata-storage-solutions\u002F",{"featuredImage":55,"postId":56,"slug":57,"title":58,"description":59,"path":60},"https:\u002F\u002Fwww.canto.com\u002Fcdn\u002Fen\u002F2019\u002F10\u002F19193552\u002Fteamwork-450x300.jpg",35247,"3-ways-to-encourage-teamwork-collaboration","3 ways to take teamwork to the next level","Here are three ways you can encourage collaboration within your team and take teamwork to the next level. Check out how Canto can support your work.","\u002Fblog\u002F3-ways-to-encourage-teamwork-collaboration\u002F",{"featuredImage":62,"postId":63,"slug":64,"title":65,"description":66,"path":67},"https:\u002F\u002Fwww.canto.com\u002Fcdn\u002Fen\u002F2019\u002F10\u002F19193612\u002Fworking-with-agencies-450x300.jpg",35050,"how-to-get-the-most-out-of-marketing-agencies-and-contractors","How to get the most out of marketing agencies and contractors","Here are some guidelines to help set your team up for success when working agencies and contractors.","\u002Fblog\u002Fhow-to-get-the-most-out-of-marketing-agencies-and-contractors\u002F",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":69},"\u003Cpath fill=\"currentColor\" d=\"M9.175 10.825Q8 9.65 8 8t1.175-2.825T12 4t2.825 1.175T16 8t-1.175 2.825T12 12t-2.825-1.175M4 20v-2.8q0-.85.438-1.562T5.6 14.55q1.55-.775 3.15-1.162T12 13t3.25.388t3.15 1.162q.725.375 1.163 1.088T20 17.2V20zm2-2h12v-.8q0-.275-.137-.5t-.363-.35q-1.35-.675-2.725-1.012T12 15t-2.775.338T6.5 16.35q-.225.125-.363.35T6 17.2zm7.413-8.587Q14 8.825 14 8t-.587-1.412T12 6t-1.412.588T10 8t.588 1.413T12 10t1.413-.587M12 18\"\u002F>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":71},"\u003Cpath fill=\"currentColor\" d=\"M12 14q-.425 0-.712-.288T11 13t.288-.712T12 12t.713.288T13 13t-.288.713T12 14m-4.712-.288Q7 13.426 7 13t.288-.712T8 12t.713.288T9 13t-.288.713T8 14t-.712-.288M16 14q-.425 0-.712-.288T15 13t.288-.712T16 12t.713.288T17 13t-.288.713T16 14m-4 4q-.425 0-.712-.288T11 17t.288-.712T12 16t.713.288T13 17t-.288.713T12 18m-4.712-.288Q7 17.426 7 17t.288-.712T8 16t.713.288T9 17t-.288.713T8 18t-.712-.288M16 18q-.425 0-.712-.288T15 17t.288-.712T16 16t.713.288T17 17t-.288.713T16 18M5 22q-.825 0-1.412-.587T3 20V6q0-.825.588-1.412T5 4h1V2h2v2h8V2h2v2h1q.825 0 1.413.588T21 6v14q0 .825-.587 1.413T19 22zm0-2h14V10H5z\"\u002F>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":73},"\u003Cpath fill=\"currentColor\" d=\"M12 20a8 8 0 0 0 8-8a8 8 0 0 0-8-8a8 8 0 0 0-8 8a8 8 0 0 0 8 8m0-18a10 10 0 0 1 10 10a10 10 0 0 1-10 10C6.47 22 2 17.5 2 12A10 10 0 0 1 12 2m.5 5v5.25l4.5 2.67l-.75 1.23L11 13V7z\"\u002F>",1789102902004]