[{"data":1,"prerenderedAt":74},["ShallowReactive",2],{"i-material-symbols:language":3,"i-material-symbols:person":8,"i-mdi:instagram":10,"i-mdi:youtube":12,"i-ri:linkedin-fill":14,"i-ri:twitter-x-line":16,"i-ri:facebook-fill":18,"post-knowledge-base-benefits":20,"i-material-symbols:person-outline":68,"i-material-symbols:calendar-month":70,"i-mdi:schedule":72},{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":7},0,24,false,"\u003Cpath fill=\"currentColor\" d=\"M8.125 21.213q-1.825-.788-3.187-2.15t-2.15-3.188T2 11.988t.788-3.875t2.15-3.175t3.187-2.15T12.013 2t3.875.788t3.175 2.15t2.15 3.175t.787 3.875t-.787 3.887t-2.15 3.188t-3.175 2.15t-3.875.787t-3.888-.787M12 19.95q.65-.9 1.125-1.875T13.9 16h-3.8q.3 1.1.775 2.075T12 19.95m-2.6-.4q-.45-.825-.787-1.713T8.05 16H5.1q.725 1.25 1.813 2.175T9.4 19.55m5.2 0q1.4-.45 2.488-1.375T18.9 16h-2.95q-.225.95-.562 1.838T14.6 19.55M4.25 14h3.4q-.075-.5-.112-.987T7.5 12t.038-1.012T7.65 10h-3.4q-.125.5-.187.988T4 12t.063 1.013t.187.987m5.4 0h4.7q.075-.5.113-.987T14.5 12t-.038-1.012T14.35 10h-4.7q-.075.5-.112.988T9.5 12t.038 1.013t.112.987m6.7 0h3.4q.125-.5.188-.987T20 12t-.062-1.012T19.75 10h-3.4q.075.5.113.988T16.5 12t-.038 1.013t-.112.987m-.4-6h2.95q-.725-1.25-1.812-2.175T14.6 4.45q.45.825.788 1.713T15.95 8M10.1 8h3.8q-.3-1.1-.775-2.075T12 4.05q-.65.9-1.125 1.875T10.1 8m-5 0h2.95q.225-.95.563-1.838T9.4 4.45Q8 4.9 6.912 5.825T5.1 8\"\u002F>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":9},"\u003Cpath fill=\"currentColor\" d=\"M9.175 10.825Q8 9.65 8 8t1.175-2.825T12 4t2.825 1.175T16 8t-1.175 2.825T12 12t-2.825-1.175M4 20v-2.8q0-.85.438-1.562T5.6 14.55q1.55-.775 3.15-1.162T12 13t3.25.388t3.15 1.162q.725.375 1.163 1.088T20 17.2V20z\"\u002F>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":11},"\u003Cpath fill=\"currentColor\" d=\"M7.8 2h8.4C19.4 2 22 4.6 22 7.8v8.4a5.8 5.8 0 0 1-5.8 5.8H7.8C4.6 22 2 19.4 2 16.2V7.8A5.8 5.8 0 0 1 7.8 2m-.2 2A3.6 3.6 0 0 0 4 7.6v8.8C4 18.39 5.61 20 7.6 20h8.8a3.6 3.6 0 0 0 3.6-3.6V7.6C20 5.61 18.39 4 16.4 4zm9.65 1.5a1.25 1.25 0 0 1 1.25 1.25A1.25 1.25 0 0 1 17.25 8A1.25 1.25 0 0 1 16 6.75a1.25 1.25 0 0 1 1.25-1.25M12 7a5 5 0 0 1 5 5a5 5 0 0 1-5 5a5 5 0 0 1-5-5a5 5 0 0 1 5-5m0 2a3 3 0 0 0-3 3a3 3 0 0 0 3 3a3 3 0 0 0 3-3a3 3 0 0 0-3-3\"\u002F>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":13},"\u003Cpath fill=\"currentColor\" d=\"m10 15l5.19-3L10 9zm11.56-7.83c.13.47.22 1.1.28 1.9c.07.8.1 1.49.1 2.09L22 12c0 2.19-.16 3.8-.44 4.83c-.25.9-.83 1.48-1.73 1.73c-.47.13-1.33.22-2.65.28c-1.3.07-2.49.1-3.59.1L12 19c-4.19 0-6.8-.16-7.83-.44c-.9-.25-1.48-.83-1.73-1.73c-.13-.47-.22-1.1-.28-1.9c-.07-.8-.1-1.49-.1-2.09L2 12c0-2.19.16-3.8.44-4.83c.25-.9.83-1.48 1.73-1.73c.47-.13 1.33-.22 2.65-.28c1.3-.07 2.49-.1 3.59-.1L12 5c4.19 0 6.8.16 7.83.44c.9.25 1.48.83 1.73 1.73\"\u002F>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":15},"\u003Cpath fill=\"currentColor\" d=\"M6.94 5a2 2 0 1 1-4-.002a2 2 0 0 1 4 .002M7 8.48H3V21h4zm6.32 0H9.34V21h3.94v-6.57c0-3.66 4.77-4 4.77 0V21H22v-7.93c0-6.17-7.06-5.94-8.72-2.91z\"\u002F>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":17},"\u003Cpath fill=\"currentColor\" d=\"M10.488 14.651L15.25 21h7l-7.858-10.478L20.93 3h-2.65l-5.117 5.886L8.75 3h-7l7.51 10.015L2.32 21h2.65zM16.25 19L5.75 5h2l10.5 14z\"\u002F>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":19},"\u003Cpath fill=\"currentColor\" d=\"M14 13.5h2.5l1-4H14v-2c0-1.03 0-2 2-2h1.5V2.14c-.326-.043-1.557-.14-2.857-.14C11.928 2 10 3.657 10 6.7v2.8H7v4h3V22h4z\"\u002F>",{"postType":21,"id":22,"author":23,"date":26,"modified":27,"title":28,"slug":29,"seoTitle":28,"seoDescription":30,"excerpt":31,"trimmedExcerpt":32,"content":33,"readingTime":34,"featuredImage":35,"postCategory":41,"relatedPosts":46},"post",40919,{"id":24,"name":25},"author-0301142015","Canto","2020-02-18T14:41:00","2025-12-18T12:25:19","5 lesser-known knowledge base benefits for companies","knowledge-base-benefits","A powerful hub of company knowledge is vital to your overall business success. Here are five unique and helpful knowledge base benefits.","Every company expands, yours is certainly no different. With this expansion comes the need for team members to make quicker decisions and be more efficient. In order to do this, they need important information easily accessible. This empowers them to make faster and better decisions, share their work quicker and solve problems easier. Fortunately, you […]","Every company expands, yours is certainly no different. With this expansion comes the need for team members to make quicker...","\u003Cp class=\"wp-block-paragraph\">Every company expands, yours is certainly no different. With this expansion comes the need for team members to make quicker decisions and be more efficient. In order to do this, they need important information easily accessible. This empowers them to make faster and better decisions, share their work quicker and solve problems easier.\u003C\u002Fp>\u003Cp class=\"wp-block-paragraph\">Fortunately, you can do all this and more with one simple solution: implementing a knowledge base. This guide details five of the most unique and important knowledge base benefits. If you aren’t completely aware of this powerful technology, don’t worry. I’ll provide you with enough information to have a strong foundation of the concept, followed by some in-depth details.\u003C\u002Fp>\u003Ch2 class=\"wp-block-heading\" id=\"toc-1--what-is-a-knowledge-base\">What is a knowledge base?\u003C\u002Fh2>\u003Cp class=\"wp-block-paragraph\">A knowledge base is a way for companies to store information digitally. It allows team members the opportunity to share and search through important content in a centralized location. Furthermore, customers and clients are also able to use this hub to find answers to their potential questions – questions they likely would have asked your company.\u003C\u002Fp>\u003Cfigure class=\"wp-block-image aligncenter\">\u003Cimg loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"533\" src=\"\u002Fcdn\u002Fen\u002F2020\u002F02\u002F19192527\u002Fknowledge-base-benefits-2.jpg\" alt=\"A globe on a desk.\" class=\"wp-image-40925\" srcset=\"\u002Fcdn\u002Fen\u002F2020\u002F02\u002F19192527\u002Fknowledge-base-benefits-2.jpg 800w, \u002Fcdn\u002Fen\u002F2020\u002F02\u002F19192527\u002Fknowledge-base-benefits-2-450x300.jpg 450w, \u002Fcdn\u002Fen\u002F2020\u002F02\u002F19192527\u002Fknowledge-base-benefits-2-768x512.jpg 768w\" \u002F>\u003Cfigcaption class=\"wp-element-caption\">Knowledge bases provide information quickly.\u003C\u002Ffigcaption>\u003C\u002Ffigure>\u003Cp class=\"wp-block-paragraph\">Think of a knowledge base like an ultimate search engine that holds information about your specific company’s products, services and more. Instead of asking companies for information, customers simply use the search engine (knowledge base) to find their answers. If a customer or client does end up asking a team member a question, they can also use the knowledge base to provide a fast answer.\u003C\u002Fp>\u003Cp class=\"wp-block-paragraph\">Now that you have an idea of what the knowledge base is and what it does, let’s take a look at some of its benefits. Here are five unique advantages to using a knowledge base.\u003C\u002Fp>\u003Ch2 class=\"wp-block-heading\" id=\"toc-2--1-frees-up-your-customer-support-teams\">1. Frees up your customer support teams\u003C\u002Fh2>\u003Cp class=\"wp-block-paragraph\">Customer support teams are designed to provide answers to customers in a timely fashion. For their sake, a knowledge base is one of the greatest inventions they could have ever wished for. It reduces the amount of contact they have with customers, improves the interactions they do have and achieves the end result of their overall goal efficiently (happy customers).\u003C\u002Fp>\u003Cfigure class=\"wp-block-image aligncenter\">\u003Cimg loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"533\" src=\"\u002Fcdn\u002Fen\u002F2020\u002F02\u002F19192527\u002Fknowledge-base-benefits-3.jpg\" alt=\"An empty headset on a computer desk.\" class=\"wp-image-40928\" srcset=\"\u002Fcdn\u002Fen\u002F2020\u002F02\u002F19192527\u002Fknowledge-base-benefits-3.jpg 800w, \u002Fcdn\u002Fen\u002F2020\u002F02\u002F19192527\u002Fknowledge-base-benefits-3-450x300.jpg 450w, \u002Fcdn\u002Fen\u002F2020\u002F02\u002F19192527\u002Fknowledge-base-benefits-3-768x512.jpg 768w\" \u002F>\u003Cfigcaption class=\"wp-element-caption\">The less your customer support teams have to do, the more they can accomplish.\u003C\u002Ffigcaption>\u003C\u002Ffigure>\u003Ch2 class=\"wp-block-heading\" id=\"toc-3--2-increases-company-productivity\">2. Increases company productivity\u003C\u002Fh2>\u003Cp class=\"wp-block-paragraph\">A knowledge base offers team members a chance to quickly pull any piece of information from a centralized location without any type of limitations or access issues. Any potential hangups they may have previously had are quickly erased with this simple, powerful tool. With all the information they need in an organized, \u003Ca href=\"https:\u002F\u002Fwww.circlesstudio.com\u002Fblog\u002Fuse-your-company-website-as-the-hub-of-your-online-marketing\u002F\" target=\"_blank\" rel=\"noopener\">central hub\u003C\u002Fa>, team members are sure to retrieve needed data faster while finding more time during their day to complete projects.\u003C\u002Fp>\u003Ch2 class=\"wp-block-heading\" id=\"toc-4--3-keeps-customers-satisfied\">3. Keeps customers satisfied\u003C\u002Fh2>\u003Cp class=\"wp-block-paragraph\">Imagine that you’ve just purchased a product and have a question about it. You head to the company’s website and look around for a way to contact them. After giving them a call, you’re told by an automated machine that they’re closed for the day. Instead, you email them and receive an inefficient reply the next day that doesn’t answer your question. Now, compare that to this scenario, where you buy a company product, head to their website and find that your question is answered immediately by their handy knowledge base. Certainly, scenario two would make you much happier and might keep you coming back to this particular company’s products in your future purchases.\u003C\u002Fp>\u003Cfigure class=\"wp-block-image aligncenter\">\u003Cimg loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"1200\" src=\"\u002Fcdn\u002Fen\u002F2020\u002F02\u002F19192526\u002Fknowledge-base-benefits-4.jpg\" alt=\"A man holding a thumbs up.\" class=\"wp-image-40931\" srcset=\"\u002Fcdn\u002Fen\u002F2020\u002F02\u002F19192526\u002Fknowledge-base-benefits-4.jpg 800w, \u002Fcdn\u002Fen\u002F2020\u002F02\u002F19192526\u002Fknowledge-base-benefits-4-300x450.jpg 300w, \u002Fcdn\u002Fen\u002F2020\u002F02\u002F19192526\u002Fknowledge-base-benefits-4-683x1024.jpg 683w, \u002Fcdn\u002Fen\u002F2020\u002F02\u002F19192526\u002Fknowledge-base-benefits-4-768x1152.jpg 768w\" \u002F>\u003Cfigcaption class=\"wp-element-caption\">A powerful knowledge base increases customer approval.\u003C\u002Ffigcaption>\u003C\u002Ffigure>\u003Ch2 class=\"wp-block-heading\" id=\"toc-5--4-boosts-remote-accessibility\">4. Boosts remote accessibility\u003C\u002Fh2>\u003Cp class=\"wp-block-paragraph\">Important business takes place all over the world, making it vital for companies to provide information in a mobile-friendly manner. A knowledge base allows for remote access, giving team members a chance to discover important data or answer specific questions while out of the office or at a meeting with a client. This type of remote accessibility further favors clients who work remotely as a standard.\u003C\u002Fp>\u003Ch2 class=\"wp-block-heading\" id=\"toc-6--5-empowers-your-company-s-authority\">5. Empowers your company’s authority\u003C\u002Fh2>\u003Cp class=\"wp-block-paragraph\">Customers want to put their complete trust in companies they patronize. A knowledge base helps secure customer faith, presenting your company as an expert on a field of information. Certainly, it’s easy to see why \u003Ca href=\"\u002Fcustomers\u002F\">customers\u003C\u002Fa> would select one company over the other if they feel one has a clear advantage in expertise concerning their product or service. Consider this when implementing a knowledge base.\u003C\u002Fp>\u003Cp class=\"wp-block-paragraph\">At the end of the day, empowering customers and clients with access to extensive product documents keeps them happy and informed. They’ll end up using your products and services efficiently and refrain from tying down your tech and customer support teams. Consider implementing a knowledge base when you feel its benefits give you a big boost. Chances are they will.\u003C\u002Fp>",4,{"url":36,"url_md":37,"alt":38,"height":39,"width":40},"https:\u002F\u002Fwww.canto.com\u002Fcdn\u002Fen\u002F2020\u002F02\u002F19192528\u002Fknowledge-base-benefits.jpg","https:\u002F\u002Fwww.canto.com\u002Fcdn\u002Fen\u002F2020\u002F02\u002F19192528\u002Fknowledge-base-benefits-346x450.jpg","A collection of library shelves.",1040,800,[42],{"id":43,"slug":43,"title":44,"path":45},"marketing-technology","Marketing technology","\u002Fpost-category\u002Fmarketing-technology\u002F",[47,54,61],{"featuredImage":48,"postId":49,"slug":50,"title":51,"description":52,"path":53},"https:\u002F\u002Fwww.canto.com\u002Fcdn\u002Fen\u002F2019\u002F03\u002F19195532\u002Fwhat-is-cloud-storage-7-450x300.jpg",23440,"what-is-cloud-storage","What is cloud storage? A definitive guide","Cloud storage is an efficient way to save space, time and money. Learn the ins and outs of these revolutionary services to see if they’re right for you.","\u002Fblog\u002Fwhat-is-cloud-storage\u002F",{"featuredImage":55,"postId":56,"slug":57,"title":58,"description":59,"path":60},"https:\u002F\u002Fwww.canto.com\u002Fcdn\u002Fen\u002F2021\u002F02\u002F19185804\u002Fmetadata-viewer-1-450x263.jpg",55666,"metadata-viewer","How to View File Metadata: The Right Viewer Can Maximize Success","Discover top metadata viewer tools to easily access and edit file information. Enhance your data management skills with our comprehensive guide.","\u002Fblog\u002Fmetadata-viewer\u002F",{"featuredImage":62,"postId":63,"slug":64,"title":65,"description":66,"path":67},"https:\u002F\u002Fwww.canto.com\u002Fcdn\u002Fen\u002F2021\u002F06\u002F19185226\u002Fdesign-software-feature-450x263.jpeg",58120,"design-software","The best design software for creative teams","What’s the right tool to bring your creative ideas to life? We discuss the top design software for creative teams and designers of every skill level. ","\u002Fblog\u002Fdesign-software\u002F",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":69},"\u003Cpath fill=\"currentColor\" d=\"M9.175 10.825Q8 9.65 8 8t1.175-2.825T12 4t2.825 1.175T16 8t-1.175 2.825T12 12t-2.825-1.175M4 20v-2.8q0-.85.438-1.562T5.6 14.55q1.55-.775 3.15-1.162T12 13t3.25.388t3.15 1.162q.725.375 1.163 1.088T20 17.2V20zm2-2h12v-.8q0-.275-.137-.5t-.363-.35q-1.35-.675-2.725-1.012T12 15t-2.775.338T6.5 16.35q-.225.125-.363.35T6 17.2zm7.413-8.587Q14 8.825 14 8t-.587-1.412T12 6t-1.412.588T10 8t.588 1.413T12 10t1.413-.587M12 18\"\u002F>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":71},"\u003Cpath fill=\"currentColor\" d=\"M12 14q-.425 0-.712-.288T11 13t.288-.712T12 12t.713.288T13 13t-.288.713T12 14m-4.712-.288Q7 13.426 7 13t.288-.712T8 12t.713.288T9 13t-.288.713T8 14t-.712-.288M16 14q-.425 0-.712-.288T15 13t.288-.712T16 12t.713.288T17 13t-.288.713T16 14m-4 4q-.425 0-.712-.288T11 17t.288-.712T12 16t.713.288T13 17t-.288.713T12 18m-4.712-.288Q7 17.426 7 17t.288-.712T8 16t.713.288T9 17t-.288.713T8 18t-.712-.288M16 18q-.425 0-.712-.288T15 17t.288-.712T16 16t.713.288T17 17t-.288.713T16 18M5 22q-.825 0-1.412-.587T3 20V6q0-.825.588-1.412T5 4h1V2h2v2h8V2h2v2h1q.825 0 1.413.588T21 6v14q0 .825-.587 1.413T19 22zm0-2h14V10H5z\"\u002F>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":73},"\u003Cpath fill=\"currentColor\" d=\"M12 20a8 8 0 0 0 8-8a8 8 0 0 0-8-8a8 8 0 0 0-8 8a8 8 0 0 0 8 8m0-18a10 10 0 0 1 10 10a10 10 0 0 1-10 10C6.47 22 2 17.5 2 12A10 10 0 0 1 12 2m.5 5v5.25l4.5 2.67l-.75 1.23L11 13V7z\"\u002F>",1790226116197]