[{"data":1,"prerenderedAt":75},["ShallowReactive",2],{"i-material-symbols:language":3,"i-material-symbols:person":8,"i-mdi:instagram":10,"i-mdi:youtube":12,"i-ri:linkedin-fill":14,"i-ri:twitter-x-line":16,"i-ri:facebook-fill":18,"post-searchable-knowledge-base":20,"i-material-symbols:person-outline":69,"i-material-symbols:calendar-month":71,"i-mdi:schedule":73},{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":7},0,24,false,"\u003Cpath fill=\"currentColor\" d=\"M8.125 21.213q-1.825-.788-3.187-2.15t-2.15-3.188T2 11.988t.788-3.875t2.15-3.175t3.187-2.15T12.013 2t3.875.788t3.175 2.15t2.15 3.175t.787 3.875t-.787 3.887t-2.15 3.188t-3.175 2.15t-3.875.787t-3.888-.787M12 19.95q.65-.9 1.125-1.875T13.9 16h-3.8q.3 1.1.775 2.075T12 19.95m-2.6-.4q-.45-.825-.787-1.713T8.05 16H5.1q.725 1.25 1.813 2.175T9.4 19.55m5.2 0q1.4-.45 2.488-1.375T18.9 16h-2.95q-.225.95-.562 1.838T14.6 19.55M4.25 14h3.4q-.075-.5-.112-.987T7.5 12t.038-1.012T7.65 10h-3.4q-.125.5-.187.988T4 12t.063 1.013t.187.987m5.4 0h4.7q.075-.5.113-.987T14.5 12t-.038-1.012T14.35 10h-4.7q-.075.5-.112.988T9.5 12t.038 1.013t.112.987m6.7 0h3.4q.125-.5.188-.987T20 12t-.062-1.012T19.75 10h-3.4q.075.5.113.988T16.5 12t-.038 1.013t-.112.987m-.4-6h2.95q-.725-1.25-1.812-2.175T14.6 4.45q.45.825.788 1.713T15.95 8M10.1 8h3.8q-.3-1.1-.775-2.075T12 4.05q-.65.9-1.125 1.875T10.1 8m-5 0h2.95q.225-.95.563-1.838T9.4 4.45Q8 4.9 6.912 5.825T5.1 8\"\u002F>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":9},"\u003Cpath fill=\"currentColor\" d=\"M9.175 10.825Q8 9.65 8 8t1.175-2.825T12 4t2.825 1.175T16 8t-1.175 2.825T12 12t-2.825-1.175M4 20v-2.8q0-.85.438-1.562T5.6 14.55q1.55-.775 3.15-1.162T12 13t3.25.388t3.15 1.162q.725.375 1.163 1.088T20 17.2V20z\"\u002F>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":11},"\u003Cpath fill=\"currentColor\" d=\"M7.8 2h8.4C19.4 2 22 4.6 22 7.8v8.4a5.8 5.8 0 0 1-5.8 5.8H7.8C4.6 22 2 19.4 2 16.2V7.8A5.8 5.8 0 0 1 7.8 2m-.2 2A3.6 3.6 0 0 0 4 7.6v8.8C4 18.39 5.61 20 7.6 20h8.8a3.6 3.6 0 0 0 3.6-3.6V7.6C20 5.61 18.39 4 16.4 4zm9.65 1.5a1.25 1.25 0 0 1 1.25 1.25A1.25 1.25 0 0 1 17.25 8A1.25 1.25 0 0 1 16 6.75a1.25 1.25 0 0 1 1.25-1.25M12 7a5 5 0 0 1 5 5a5 5 0 0 1-5 5a5 5 0 0 1-5-5a5 5 0 0 1 5-5m0 2a3 3 0 0 0-3 3a3 3 0 0 0 3 3a3 3 0 0 0 3-3a3 3 0 0 0-3-3\"\u002F>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":13},"\u003Cpath fill=\"currentColor\" d=\"m10 15l5.19-3L10 9zm11.56-7.83c.13.47.22 1.1.28 1.9c.07.8.1 1.49.1 2.09L22 12c0 2.19-.16 3.8-.44 4.83c-.25.9-.83 1.48-1.73 1.73c-.47.13-1.33.22-2.65.28c-1.3.07-2.49.1-3.59.1L12 19c-4.19 0-6.8-.16-7.83-.44c-.9-.25-1.48-.83-1.73-1.73c-.13-.47-.22-1.1-.28-1.9c-.07-.8-.1-1.49-.1-2.09L2 12c0-2.19.16-3.8.44-4.83c.25-.9.83-1.48 1.73-1.73c.47-.13 1.33-.22 2.65-.28c1.3-.07 2.49-.1 3.59-.1L12 5c4.19 0 6.8.16 7.83.44c.9.25 1.48.83 1.73 1.73\"\u002F>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":15},"\u003Cpath fill=\"currentColor\" d=\"M6.94 5a2 2 0 1 1-4-.002a2 2 0 0 1 4 .002M7 8.48H3V21h4zm6.32 0H9.34V21h3.94v-6.57c0-3.66 4.77-4 4.77 0V21H22v-7.93c0-6.17-7.06-5.94-8.72-2.91z\"\u002F>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":17},"\u003Cpath fill=\"currentColor\" d=\"M10.488 14.651L15.25 21h7l-7.858-10.478L20.93 3h-2.65l-5.117 5.886L8.75 3h-7l7.51 10.015L2.32 21h2.65zM16.25 19L5.75 5h2l10.5 14z\"\u002F>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":19},"\u003Cpath fill=\"currentColor\" d=\"M14 13.5h2.5l1-4H14v-2c0-1.03 0-2 2-2h1.5V2.14c-.326-.043-1.557-.14-2.857-.14C11.928 2 10 3.657 10 6.7v2.8H7v4h3V22h4z\"\u002F>",{"postType":21,"id":22,"author":23,"date":26,"modified":27,"title":28,"slug":29,"seoTitle":30,"seoDescription":31,"excerpt":32,"trimmedExcerpt":33,"content":34,"readingTime":35,"featuredImage":36,"postCategory":42,"relatedPosts":47},"post",41086,{"id":24,"name":25},"author-0301142015","Canto","2020-02-25T21:58:47","2025-12-18T12:26:16","3 Crucial tips to create a searchable knowledge base","searchable-knowledge-base","3 crucial tips to create a searchable knowledge base","A searchable knowledge base adds extra sophistication and helpfulness to your existing system. Here are three powerful tips to help you create yours.","Companies are realizing the amazing benefits of having a knowledge base for their customers and team members to access. This process may begin with an extensive FAQ but eventually it becomes obvious that a searchable knowledge base would be more helpful. This is a guide that offers up three unique tips to creating a searchable […]","Companies are realizing the amazing benefits of having a knowledge base for their customers and team members to access. This...","\u003Cp class=\"wp-block-paragraph\">Companies are realizing the amazing benefits of having a knowledge base for their customers and team members to access. This process may begin with an extensive FAQ but eventually it becomes obvious that a searchable knowledge base would be more helpful. This is a guide that offers up three unique tips to creating a searchable platform. First, let’s touch up on the concept of a knowledge base.\u003C\u002Fp>\u003Ch2 class=\"wp-block-heading\" id=\"toc-1--what-is-a-knowledge-base\">What is a knowledge base?\u003C\u002Fh2>\u003Cp class=\"wp-block-paragraph\">A knowledge base lets companies store information digitally for reference. It gives team members and customers the chance to share and search data in a centralized location. It acts as a \u003Ca href=\"https:\u002F\u002Fconstanttech.com\u002Fcreating-a-digital-hub-for-your-organization\u002F\" target=\"_blank\" rel=\"noopener\">hub\u003C\u002Fa> that answers common questions. This is important because it not only increases your perceived expertise but also feeds customers answers quickly and removes the human element from the equation. This saves time and resources.\u003C\u002Fp>\u003Cfigure class=\"wp-block-image aligncenter wp-image-41093\">\u003Cimg loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"533\" src=\"\u002Fcdn\u002Fen\u002F2020\u002F02\u002F19192512\u002Fsearchable-knowledge-base-2.jpg\" alt=\"A digital Earth representation.\" class=\"wp-image-41093\" srcset=\"\u002Fcdn\u002Fen\u002F2020\u002F02\u002F19192512\u002Fsearchable-knowledge-base-2.jpg 800w, \u002Fcdn\u002Fen\u002F2020\u002F02\u002F19192512\u002Fsearchable-knowledge-base-2-450x300.jpg 450w, \u002Fcdn\u002Fen\u002F2020\u002F02\u002F19192512\u002Fsearchable-knowledge-base-2-768x512.jpg 768w\" \u002F>\u003Cfigcaption class=\"wp-element-caption\">A searchable knowledge base is like a centralized space for information.\u003C\u002Ffigcaption>\u003C\u002Ffigure>\u003Cp class=\"wp-block-paragraph\">With this in mind, a searchable knowledge base is simply the above with a functioning search option within it. Here are three crucial details to help you turn your system into a searchable knowledge base.\u003C\u002Fp>\u003Ch2 class=\"wp-block-heading\" id=\"toc-2--1-style-and-themes-matter\">1. Style and themes matter!\u003C\u002Fh2>\u003Cp class=\"wp-block-paragraph\">When creating a searchable knowledge base, we tend to forget about the style and layout of our tools. Remember that there will likely be current and future customers as well as clients using this system. We not only want it to be accessible for them but also to draw attention to our professionalism through aesthetics. Part of the reason a knowledge base is so important is it demonstrates our expertise in a certain area.\u003C\u002Fp>\u003Cp class=\"wp-block-paragraph\">Another key issue of style is the accentuation of what’s most important. If you want your customers to immediately recognize certain FAQ questions, consider making their color standout. Similarly, if the search function is your main draw in your knowledge base, make it stand out visually. Consider putting the most important search options at the top of the page or make them larger in font size.\u003C\u002Fp>\u003Cfigure class=\"wp-block-image aligncenter wp-image-41096\">\u003Cimg loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"533\" src=\"\u002Fcdn\u002Fen\u002F2020\u002F02\u002F19192512\u002Fsearchable-knowledge-base-3.jpg\" alt=\"A blue pattern.\" class=\"wp-image-41096\" srcset=\"\u002Fcdn\u002Fen\u002F2020\u002F02\u002F19192512\u002Fsearchable-knowledge-base-3.jpg 800w, \u002Fcdn\u002Fen\u002F2020\u002F02\u002F19192512\u002Fsearchable-knowledge-base-3-450x300.jpg 450w, \u002Fcdn\u002Fen\u002F2020\u002F02\u002F19192512\u002Fsearchable-knowledge-base-3-768x512.jpg 768w\" \u002F>\u003Cfigcaption class=\"wp-element-caption\">Color schemes and other layouts are more important than you think.\u003C\u002Ffigcaption>\u003C\u002Ffigure>\u003Ch2 class=\"wp-block-heading\" id=\"toc-3--2-continuous-re-working-is-a-must\">2. Continuous re-working is a must\u003C\u002Fh2>\u003Cp class=\"wp-block-paragraph\">Searches in your knowledge base are only as good as the content and answers being fed to the site. For this reason, it’s vital you have a plan in place to update your base periodically. Without a concrete plan, you’re likely to fall behind. Make sure there’s a set time and date, such as 9am every Monday. The more firm your re-working schedule is, the more efficient your knowledge base will be.\u003C\u002Fp>\u003Cp class=\"wp-block-paragraph\">Remember that no matter how well you construct your knowledge base, time will make it obsolete. We no longer consult dictionaries from twenty years ago when we want the most accurate definitions of a word. The same principle applies here. The more often we’re able to refine our searchable knowledge base, the more helpful it will be. This will ultimately make you look much more professional.\u003C\u002Fp>\u003Cfigure class=\"wp-block-image aligncenter wp-image-41098\">\u003Cimg loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"533\" src=\"\u002Fcdn\u002Fen\u002F2020\u002F02\u002F19192511\u002Fsearchable-knowledge-base-4.jpg\" alt=\"A group of blocks placed on a figure's head.\" class=\"wp-image-41098\" srcset=\"\u002Fcdn\u002Fen\u002F2020\u002F02\u002F19192511\u002Fsearchable-knowledge-base-4.jpg 800w, \u002Fcdn\u002Fen\u002F2020\u002F02\u002F19192511\u002Fsearchable-knowledge-base-4-450x300.jpg 450w, \u002Fcdn\u002Fen\u002F2020\u002F02\u002F19192511\u002Fsearchable-knowledge-base-4-768x512.jpg 768w\" \u002F>\u003Cfigcaption class=\"wp-element-caption\">Create an efficient schedule and periodically check it.\u003C\u002Ffigcaption>\u003C\u002Ffigure>\u003Ch2 class=\"wp-block-heading\" id=\"toc-4--3-content-is-key\">3. Content is key\u003C\u002Fh2>\u003Cp class=\"wp-block-paragraph\">Certainly, if your tagging and keywording is off, the content won’t be found anyway. However, it’s important that the content is solid and accurate as well. The two things (\u003Ca href=\"\u002Fblog\u002Fsmart-tags\u002F\">smart tags\u003C\u002Fa> and content) are mutually beneficial and build off one another. Make sure your content within the base is accurate, adheres to certain keywords and stands out to anyone who accesses it.\u003C\u002Fp>\u003Cp class=\"wp-block-paragraph\">Another thing to consider when adding content is the audience and their desired connection levels. For example, let’s say that you are building a knowledge base and you construct an answer for a question about your company’s security procedures. If this information is for certain eyes only, construct it that way and add restrictions so that only particular users can access this answer. Reserve more broad or less intrusive answers in the knowledge base for your lower security clearance individuals.\u003C\u002Fp>\u003Cp class=\"wp-block-paragraph\">Your knowledge base is only as good as its search functionality. Not all knowledge bases need search but the ones that do should do it correctly. Position your search function effectively to efficiently meet your customer and client needs.\u003C\u002Fp>",3,{"url":37,"url_md":38,"alt":39,"height":40,"width":41},"https:\u002F\u002Fwww.canto.com\u002Fcdn\u002Fen\u002F2020\u002F02\u002F19192513\u002Fsearchable-knowledge-base.jpg","https:\u002F\u002Fwww.canto.com\u002Fcdn\u002Fen\u002F2020\u002F02\u002F19192513\u002Fsearchable-knowledge-base-450x299.jpg","The word 'knowledge' on a book.",532,800,[43],{"id":44,"slug":44,"title":45,"path":46},"marketing-technology","Marketing technology","\u002Fpost-category\u002Fmarketing-technology\u002F",[48,55,62],{"featuredImage":49,"postId":50,"slug":51,"title":52,"description":53,"path":54},"https:\u002F\u002Fwww.canto.com\u002Fcdn\u002Fen\u002F2023\u002F05\u002F19184120\u002FMDC-feature.20230522135803750-450x263.jpg",63611,"media-delivery-cloud-examples","Digital media delivery platforms: How leading brands use Canto Media Publisher to scale visual content","See how Canto’s Media Publisher powers these customers’ e-commerce platforms and websites, enabling them to work smarter and increase revenue. ","\u002Fblog\u002Fmedia-delivery-cloud-examples\u002F",{"featuredImage":56,"postId":57,"slug":58,"title":59,"description":60,"path":61},"https:\u002F\u002Fwww.canto.com\u002Fcdn\u002Fen\u002F2019\u002F11\u002F01160233\u002Ftransform-product-feed-management-feature-3-450x236.png",31999,"copy-link-url","How to copy link URLs","When you copy a link url, you typically do so with the intention of sharing it. Learn how to share it in different formats and various places. ","\u002Fblog\u002Fcopy-link-url\u002F",{"featuredImage":63,"postId":64,"slug":65,"title":66,"description":67,"path":68},"https:\u002F\u002Fwww.canto.com\u002Fcdn\u002Fen\u002F2021\u002F11\u002F19184907\u002Fdesign-integration-feature-450x263.jpg",59707,"adobe-creative-cloud-and-figma-integrations","Simplify your creative workflow with Canto’s Adobe Creative Cloud and Figma integrations","With Canto's Adobe Creative Cloud and Figma integrations, creative professionals can browse and search their Canto library and import what they need – all without leaving their design tool.","\u002Fblog\u002Fadobe-creative-cloud-and-figma-integrations\u002F",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":70},"\u003Cpath fill=\"currentColor\" d=\"M9.175 10.825Q8 9.65 8 8t1.175-2.825T12 4t2.825 1.175T16 8t-1.175 2.825T12 12t-2.825-1.175M4 20v-2.8q0-.85.438-1.562T5.6 14.55q1.55-.775 3.15-1.162T12 13t3.25.388t3.15 1.162q.725.375 1.163 1.088T20 17.2V20zm2-2h12v-.8q0-.275-.137-.5t-.363-.35q-1.35-.675-2.725-1.012T12 15t-2.775.338T6.5 16.35q-.225.125-.363.35T6 17.2zm7.413-8.587Q14 8.825 14 8t-.587-1.412T12 6t-1.412.588T10 8t.588 1.413T12 10t1.413-.587M12 18\"\u002F>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":72},"\u003Cpath fill=\"currentColor\" d=\"M12 14q-.425 0-.712-.288T11 13t.288-.712T12 12t.713.288T13 13t-.288.713T12 14m-4.712-.288Q7 13.426 7 13t.288-.712T8 12t.713.288T9 13t-.288.713T8 14t-.712-.288M16 14q-.425 0-.712-.288T15 13t.288-.712T16 12t.713.288T17 13t-.288.713T16 14m-4 4q-.425 0-.712-.288T11 17t.288-.712T12 16t.713.288T13 17t-.288.713T12 18m-4.712-.288Q7 17.426 7 17t.288-.712T8 16t.713.288T9 17t-.288.713T8 18t-.712-.288M16 18q-.425 0-.712-.288T15 17t.288-.712T16 16t.713.288T17 17t-.288.713T16 18M5 22q-.825 0-1.412-.587T3 20V6q0-.825.588-1.412T5 4h1V2h2v2h8V2h2v2h1q.825 0 1.413.588T21 6v14q0 .825-.587 1.413T19 22zm0-2h14V10H5z\"\u002F>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":74},"\u003Cpath fill=\"currentColor\" d=\"M12 20a8 8 0 0 0 8-8a8 8 0 0 0-8-8a8 8 0 0 0-8 8a8 8 0 0 0 8 8m0-18a10 10 0 0 1 10 10a10 10 0 0 1-10 10C6.47 22 2 17.5 2 12A10 10 0 0 1 12 2m.5 5v5.25l4.5 2.67l-.75 1.23L11 13V7z\"\u002F>",1787374908639]