Get the most out of your digital asset management investment. Cumulus Professional Services connects strategy, processes, technology and skills.
- We’ll analyze your needs, develop a tailored digital asset management strategy and implement a customized solution based on a standard product. Tailored for you – but easy to update and maintain.
- We support you in planning, implementing and expanding your digital asset management initiative.
- We train administrators and users to make sure your new and improved digital workflows are fully optimized.
What makes Cumulus Professional Services unique?
“The moment Professional Services showed us Cumulus and explained what they could do with it, I knew it was exactly what Lufthansa needed.”
– Jens Polkowski, Lufthansa Direct Marketing
DAM is complex
We structure your needs and find the right solution based on your individual DAM project we put together the right service package for you.
Consulting and needs assessment / DAM Strategy
During a kick-off workshop, we collect and structure your requirements, map the current process and develop a recommended solution. This blueprint is the foundation for all project stages and configuration decisions of your digital asset management software. We ensure that the solution is in line with your organization’s goals.
Develop metadata and taxonomy schema
Structuring and categorizing digital assets is one of the biggest challenges when introducing DAM software. Yet these are the foundation for a successful system with valuable user adoption. Let our years of experience help you determine the right metadata and taxonomy schema.
Applying project management best practices are a key success factor when implementing digital asset management software. That is why we provide each customer with a personal, certified project manager. During regular status updates we evaluate the progress of your DAM project with you, address any change control items and make sure to provide a cost-effective and timely DAM project implementation.
Because you need your organization to be on board.
User adoption is a significant indicator of DAM project success. DAM requires new processes to be introduced. Familiar workflows need to be adjusted. We support your effort to transform business processes and everyday workflows.
Although Cumulus is simple and intuitive to use, there are configurations and optimizations possible to get the most value from your investment. Customers have found that DAM software training pays off. It also has a huge impact on user acceptance. Canto offers both standard and tailored trainings, at our place or yours.
I love the control I have over a user’s permissions. I can quickly and easily create new users or modify an existing user profile. This is extremely important due to the fast paced nature of our work. Professional Services are extremely helpful. With over half a million assets and growing each day, we would not be able to do our jobs without Cumulus.
– John Boys, Graphics Illustrator at Measured Progress
We install all necessary software components – on site, remote through VPN access or on our hosted data center. We make sure that Cumulus works with high performance and without error.
Based on the requirements gathered during the initial project phase, we adapt and customize the system (think toggled settings not custom code) to make sure it fits your desired workflows. We implement the developed metadata schema and user access, taking advantage of Cumulus roles and permissions functionality.
Have highly unique requirements? No problem, we are able to develop and code the necessary adjustments and customizations for you. Of course we always make sure that you can still update your installation according to our standard update procedures.
Integration with other systems
Speed digital workflows beyond your DAM system. Thanks to standard interfaces, Cumulus can easily be integrated with common software solutions like project management, marketing automation, CMS systems, product information management systems or eCommerce tools. If there is no standard interface available for the system you use, we can develop it for you using our open API.
Our product support team assists you during the implementation of Cumulus and beyond. Once the system is up and running, we ensure that your installation and all the processes involved run smoothly.