A partner from start to finish — you’ll only get it with Canto.

We offer comprehensive onboarding, support, and customer success for all Canto customers. We’ll be with you every step of the way to ensure you are successful in implementing, receiving on-going support, and provided a dedicated customer success manager that assists you as your needs evolve.

Implementation packages

We’ve got an implementation package for everyone

Every implementation need is fulfilled with our highly-rated packages.

Basic

If you have small team or have experience using a DAM, this package is designed for you and your team, as it provides the onboarding basics to get you started with your DAM journey.

Primary Functionality TrainingAccount ReviewAdmin Training Only
Popular

Standard

If you want to maximize the most out of your Canto subscription with a comprehensive on boarding plan for your organization, this is the package for you.

Comprehensive Training SessionsMetadata WorkshopLibrary Organization WorkshopAsset Ingestion & ReviewEnd-User TrainingIntegration TrainingAsset Migration (up to 2TB)
Customized

Premium

This package is for large organizations with multi-department needs that demand a customized, and tailored launch. The Premium package will maximize every facet of your DAM project with customized support from start to finish.

Customized Training SessionsMetadata WorkshopLibrary Organization WorkshopAsset Ingestion & ReviewEnd-User TrainingWeekly Status Check-in Meeting with the Project ChampionIntegration TrainingAccount Configuration ReviewRoll-Out & Launch GuidanceAsset Migration (up to 5TB)Existing Metadata Migration

Testimonials

Canto customers love our impact

View success stories

Sony Europe B.V.

Unbelievable. We had a kickoff session within two days of signing. So, we'd already had it during the demo when our metadata mapping was sorted for us. The Canto team couldn't have been more helpful.

Support Services

Maximize your DAM success with Canto

At Canto, we make sure you’re taken care of. No matter your implementation package, you’ll have a dedicated Customer Success Manager. They’ll ensure you and your team are continually getting the maximum ROI out of your DAM investment.

Help Center

Want a refresher? Canto’s help center has the best guides for getting your instance up and running and our most recent release notes.

Check it out

Tutorials

Already using Canto? Our tutorials can help you with everything from setting up folders to adding users!

Watch video tutorials

Get support

Need some help with your DAM? Open a ticket and get the support you need from Canto’s DAM experts.

Submit a support ticket

Frequently asked questions

Your team and organization have a unique process for managing and organizing assets. Our implementation team will work with you to address your questions and help you understand how to utilize and adopt Canto to your unique workflows. We will help you set up your DAM so that it’s easy to find and share your content.

Setting up a DAM is simple. However, each customer has a unique way of meta-tagging, ingesting assets, incorporating workflow, and utilizing assets. The implementation plan will help you identify the most efficient ways to manage the DAM so that you can reduce your workload.

Your team will have plenty of questions during the implementation stages, and our consultative implementation team will guide you through this process. We want you and your team to be set up for success.

We'll work with you to understand your workflows and processes and make recommendations on how these can be achieved using best practices in Canto.

Change management is always challenging; getting your team and organization to adopt new tools and processes can take time and effort. Canto’s onboarding will help your team understand why a DAM will make it easier to find and share assets, improve their workflows, and streamline how they collaborate with colleagues.

Once you complete onboarding, your team will be introduced to your dedicated account manager. This account manager will be your primary Canto contact once onboarding ends. They will keep you apprised of any new features or updates being released and will ensure that Canto continues to meet all your needs. You can contact your account manager directly if you have any questions or need additional help. You will also have access to our support team for any technical issues, and you will be able to access our extensive knowledge base at support.canto.com.

Canto’s onboarding plan aims to ensure you and your team have all the knowledge necessary to use Canto successfully every day. Our goal during onboarding is to help you implement Canto and teach you how to use the system easily. Once we’ve taught you and your team how to use Canto, helped you achieve your DAM goals, and your team adopts Canto into their workflows, we consider this a success.

Canto’s implementation team will provide best practices and guidance to you and your team as we plan your onboarding using knowledge gained from 30 years of DAM implementations. While we will lead your team throughout the onboarding journey, we suggest coming prepared to your workshops and training sessions to get the most out of your onboarding. This means doing your homework before each meeting, which could include anything from brainstorming metadata ideas to uploading sample assets. Implementing your DAM as a team effort will provide the best results.

Let the digital transformation begin

Want to get in touch to learn more about Canto’s best-in-class onboarding and support? Book time with an expert.