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What is a government digital transformation?

by Casey Schmidt  |  December 17, 2019

3 min. read
Pillars of a government building.

The fact of the matter is most citizens will see some sort of a government digital transformation in their lifetime. So how will it end up helping them? And what type of things can they expect? Here’s a guide.

What is a government digital transformation?

Digital transformation is a complete change of existing company elements into new digital technologies. It is a total business change from physical formats into digital. Digital transformation brings new digital technology into all areas of a company. This is the fundamental purpose of a digital transformation.

A government digital transformation is the government version of this. It is a drastic digital change to a government body. It introduces different types of digital technology into government tasks and projects, offering a modernized setting for citizens.

A keyboard that has an 'E-government' key.
The government needs new technology to best help citizens.


There are plenty of benefits that come along with a government digital transformation. However, there are a lot of different governments with different goals and plans. That being said, there’s still a semblance of solidarity when it comes to the basic benefits. Here’s some of the key ones:

Increases efficiency

Governments in general have a lot of steps to take with each new project, since they are bound by rules and regulations. These extra steps obviously take a lot of time, so it’s fair to say that governments in general are always looking for ways to accomplish their tasks quicker. When you introduce a digital transformation, they’re able to cut down on some of the tedious tasks that come along with their daily duties. This leads to a lot more time to accomplish things, which in turn leads to greater efficiency.

A group of windmills on hills.
Digital technology increases government task efficiency.

Helps serve citizens better

With increasing digital technology employed, governments are able to better serve their citizens, particularly ones who have modernized their lifestyle. The more connected a government is digitally, the better chance they have to connect with citizens and make their lives easier. For example, the increased technology could help a citizen save money while in turn preserving resources – a mutually beneficial circumstance.

Boosts communication and collaboration

A digital transformation gives governments the tools to quickly and efficiently communicate. Depending on the tools, this communication could allow different government bodies to work together. Separate government departments collaborating with this new digital technology certainly helps the overall government serve their purpose much better.

Popular ways governments are changing

Governments are drastically changing with the digital transformations they’re undergoing. Here’s some of the most important ways it’s happening:


One of the things governments are boosting using digital technology is security. Digital transformations allow them to be more secure, both digitally and physically (in the real world). Things like advanced surveillance options allow citizens to be safer. Digitally, the government can better protect sensitive information, including data concerning their citizens.

A pair of security cameras.
New tools keep governments and their citizens secure.


Digital transformations allow governments to use information more accurately and apply it to their tasks and goals. Information is digitally streamlined and reported much quicker now, letting governments make more informed decisions which ultimately make their job easier and improve the lives of their citizens.

Digital automation

Automation gives governments the chance to reduce the workload of their employees while increasing the availability of the government to their citizens. Though it sounds paradoxical, things like chatbots and other digital technology make it so. Instead of a government worker working a phone line all day, an automated system can now take the calls. Similarly, a chatbot can answer online questions rather than an employee.

Take note of the ways your own government is changing digitally. Chances are you can greatly benefit from it.